Looking to avoid social interaction due to the Coronavirus precautions? OCWD has a variety of payment and account management options that you can use from the comfort of your own home. You can manage your account on our website. You can also call (502) 222-1690 and select our Pay By Phone option or speak with one of our Customer Service representatives. OUR LOBBY IS CLOSED, but our dedicated employees will be working, you may choose to use our outdoor deposit box or drive-through. If you have additional questions, please call a member of our Customer Service team at (502) 222-1690.
To encourage customers to pay electronically off-site rather than coming to the office starting March 16th, 2020 until further notice we will refund third party fees charged to OCWD customers who pay their bill by using credit cards. The refund will be accomplished by crediting a customer’s OCWD account.