Paying Your Bill

Introducing our New Look!

Oldham County Water District presents a new water bill along with an improved way to view and pay your bill.
If you do not receive your postcard bill in the mail --- don’t be surprised! We’re now sending an envelope with a full-page view of your bill enclosed. Check out the new layout below.
We’ve also modernized our digital experience with a new portal that offers convenient self-service options for bill payment including digital copies of your bill. Click the link to register your account online today!
https://www.invoicecloud.com/portal/(S(lsi5hynxap5e52rtfjpbibbq))/2/Site2.aspx?G=3254593a-8751-480f-8fa1-511cba7f2da0
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We are always looking for ways to serve our customers better and we believe this is a big improvement in the customer experience.
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Pay Online
Register your account on our new online customer portal or make a one-time payment anywhere, anytime. Our customer portal offers multiple ways to pay and view your bill: Autopay, paperless billing, pay by text.    Click here for Online Billing FAQs

(Please note: If you are a current AUTOPAY customer you will need a create an account if you would                          prefer to receive invoice and payment notifications electronically.)

                  Click here to access our customer portal 
PLEASE NOTE: NEW CUSTOMERS CAN REGISTER THEIR ACCOUNT ONCE FIRST BILL IS RECEIVED
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Pay by Mail
Please mail checks to:
Oldham Co. Water District
P.O. Box 51
Buckner, KY 40010
Use these helpful tips to ensure a smooth payment process:
  • Make checks payable to “Oldham County Water District”
  • Return the right side of the billing card--w/bar code in upper right corner with your payment
  • Please do not staple of tape your check to the payment coupon
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​Pay by Phone
Call (502) 222-1690 and speak with a Customer Service Representative M-F 8:00am-4:00pm to pay your bill using your credit/debit card or e-check. When our office is closed, follow the prompts to reach our pay by phone system. Third-party processing fees do apply for this service: $1.90 for e-checks or $3.65 for credit/debit cards                               ($400 max) per transaction. 
Please have the following information available:
  • Your Oldham Co. Water District 12-digit account number
  • Your credit/debit card number
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Pay in Person
2160 Spencer Court
LaGrange, KY 40031
Open Monday-Friday, 8:00am-4:00pm. Place after hours payments in a secure drop box, located next to the drive-thru window.
Please return the right side of billing card with your check

​MSD Customers may be eligible for payment assistance. Check out the links below to see if this assistance applies to you.
​Senior Citizen Discount Senior citizens who are age 65 or older and have a gross annual household income of $35,000 or less may apply for a 30 percent discount on wastewater charges and the consent decree surcharge. Learn more about the Senior Discount Program.
Emergency Wastewater Rate Assistance Program This program provides a temporary 30 percent discount on MSD wastewater charges for qualified low-income households. Learn more about the Emergency Wastewater Assistance Program.
Monthly Billing Information
  • Your bill will be sent to you on or about the 15th of each month.  Accounts are due on receipt but if payment is not received by the 1st of the month a late penalty is added.  After that, if payment is not received, “Red” late notices are mailed approximately on the 3rd of each month.  The cut-off date is noted on this card.  If the past due amount is not received before the cut-off date, water is disconnected on that day.  A reconnect fee of $50 is added and must be paid with past due amount before water can be reconnected.
     
  • There is a $25 fee for all returned checks.  Any Returned Checks and fees must be paid in cash, credit card, or money order within 5 days of notice.  Failure to do so places your account in delinquency and subject to disconnection
     
  • A deposit of $50 is required on all new customers and a $25 non-refundable new account fee.  The $50 deposit is held for 12 months, and if your bill is not delinquent any time during that period, the deposit is credited back to your account with interest at the current bank rate.

Attorney General Conway Warns Kentucky Consumers about Utility Bill Payment Scam